Privacy Policy

Privacy Policy given below describes how we treat user information that we collect on/via www.trueknockdigital.co.in

Contact Information : We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address. We don't share your information to anyone.

Payment & Billing Information : We might collect your name, billing email, mobile number, official phone number. We never collect your debit/credit card number and it's expiry date on our website. Card info will be obtained and processed by payment gateway only.

Third Party Sites : If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. We are not responsible for these Third party sites.

Refund Policy

This policy is subjected to refund

 • Service Fee for all the plans/services (One Time, Monthly plan, Quarter Plan, Half Yearly Plan and Annual plan), once paid by Person/Company, will not be considered for Refund.

• However, in exceptional circumstances and on a case-by-case basis, the Director may permit refund of the fee with the approval of Chairperson, TKD Committee/Admin.

• Cancelation and Refund is not applicable through website or any other media. However, you can Contact our representative and sort out the service in future.

Terms & Conditions

This website (www.trueknockdigital.co.in) is offered to you by True Knock Digital (TKD).

Acceptance of Terms of Use: By accessing or using this website you agree to be legally bound by the Terms of Use and all terms and conditions contained or referenced herein or any additional terms and conditions set forth on this website. If you do NOT agree to all of these terms of use, you should NOT access or use this website.

Modification of Terms: These terms of use may be amended by True Knock Digital legally at any time. Such amended terms of use shall be effective upon posting. By continuing to access or use the website after such posting, you will be deemed to have accepted such amendments. You are advised to regular review any applicable terms and conditions. Other True Knock Digital websites or platforms may have their own terms of use which apply to such website or platform.

True Knock Digital reserves the right to discontinue or make changes or updates with respect to the website or the content of the website at any time without notice. True Knock Digital reserves the right to restrict, refuse or terminate access of any person to the website or any part thereof effective immediately without notice at any time and for any reason whatsoever at its sole discretion.

You shall be solely responsible for your own content and the consequences of submitted the content to True Knock Digital.

Limitation of Liability : True Knock Digital nor its subsidiaries, affiliates, partners, licensors and suppliers shall have no liability for interruption or omissions in internet, network or hosting services and do not warrant that the website or the services which make this website available or electronic communications sent by True Knock Digital are free from viruses or any other harmful elements. In no event shall True Knock Digital or any of its subsidiaries, affiliates, partners, licensors or suppliers be liable for any direct, indirect, consequential, punitive, special or incidental or other damages resulting from, arising out of or in connection with the access, use of, or inability to access or use this website, the content, even if True Knock Digital has been advised of the possibility of such damages except to the extent such damages arise directly and solely from willful misconduct or gross negligence on the part of True Knock Digital.

If you live in a country or state that does not allow any of the foregoing exclusions or limitations of liability or any of the disclaimers or warranties in above clause, such exclusions or limitations will not apply to you but only to the extent such exclusions or limitations are not allowed. In such case, such exclusions or limitations shall be limited to the extent required by applicable law.

Copyrights : Copyright and all other proprietary rights in content provided by True Knock Digital, its affiliates, subsidiaries, partners or suppliers, the software to operate and publish the website, the design, layout, look, appearance and graphics, all belong to True Knock Digital and/or its affiliates, subsidiaries, partners or suppliers. All rights in the content not expressly granted herein are reserved. The use and registration of True Knock Digital is exclusively reserved to our organization. You may not register nor use a company name, statutory name, tradename, domain name or other name, indication or description, of which True Knock Digital name or any name similar thereto or any name which consists of a part of the True Knock Digital name forms part nor shall it include any other registered Firm owned by True Knock Digital or its subsidiaries and affiliates.

If any provision of these terms of use is held to be invalid or unenforceable, then the invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions shall be enforced. No failure on the part of True Knock Digital to enforce any part of these terms of use shall be constitute a waiver of any of True Knock Digital’s rights under these terms of use and only a specific, written waiver signed by an authorized representative of True Knock Digital shall have any legal effect whatsoever.

Copyright Infringement: If any of the material contained in or displayed by the website appears to be in violation of copyright owned by you or the party that you represent please inform True Knock Digital of such apparent infringement at the earliest possible opportunity using the information in the “contact us” section of this website.

Changes to this Policy: From time to time it may become necessary to make changes to this document. It is recommended that you check this page from time to time to keep yourself apprised of any changes. Alterations made to this page are deemed to be binding 14 days after they are posted here. If you object to any of the changes made, please desist in your use of the site and notify True Knock Digital of your objections.

Copyright and Copyright Violations: All rights, title and interest in all materials which are capable of protection by copyright or other intellectual property right are the property of True Knock Digital or its contributors unless otherwise stated. Any violation of copyright by Site users will result in the immediate suspension and/or termination of account, services and/or agreements. True Knock Digital will prosecute any such breach to the fullest extent of the law.

Suspension and Termination: True Knock Digital reserves the right to suspend or terminate these Terms, your Account, and your access to the site and the Service at any time without notice.

True Knock Digital may terminate the Term for any reason, including but not limited to if we reasonably believe that you or any of your Recordings or other content have violated this Agreement or the terms and conditions of any Digital Store, that you or your Recordings infringe the intellectual property or other rights of any person or entity, if we are told by any Digital Store or reasonably believe that Digital Stores will not accept your Recordings or other content specifically or categorically, or that you are otherwise abusing our Service or any Digital Store or engaging in fraudulent or illegal activity.

AI based/generated content not acceptable, if its found similar to any music, lyrics, composition, instrumentals, or any singers voice. AI generated content will be not deliver to YT Music and YouTube Content ID. 
In future, if any conflict occurs who will be responsible for AI content and if the Artist is "AI" which is a technology, no one has the Artist Rights for that particular content. Labels only claim the distribution rights or publishing rights, but they can't claim any artist name as there is no physical (human) artist.

Royalty & Reports Update : Royalty reports will be generated after 3 to 4 months from the release date of that content. Some Platforms provides the reports after 5 to 6 months from release date and some after 7 to 12 months from the release date. All the reports will be synced on dashboard whenever it comes. On average, 4 months after the release date we consider. If any Copyright infringement occur, or any conflict occur or happen related to any song, True Knock will not responsible for any conflict or issues for any song and True Knock will not give any royalty/revenue to content owner of that particular song or any one else. Also user/content owner will not demand (ask) for any royalty of that song if disputed/copyrighted/covers/having issues.

General: If the Song/Album is rejected due to Audio or Artwork issues (not in format), if you will not get any mail/notifications, we are not liable to do because we have already mentioned in terms regarding Artwork and Audio format. Users have to read the terms before uploading. Also apart from official website, we have mentioned the terms and norms on our social platforms. True Knock will not takedown the song/s after publishing for at least 2 (Two) Years/730 days from the release date of song/s, also TRUE KNOCK (True Knock Group) will not Transfer the distributed content to any other distributor/label for at least 2 (Two) years from release date for content.

Misuse of ISRC code or UPC code will be punishable. If anyone gives ISRC code to anyone other or uploads a song of ISRC code of True Knock Group or ISRC codes managed by True Knock Group, a legal case will be filed against them and heavy penalty will also be imposed. Also a heavy demand (compensation) can be made which the offender will have to pay.

If any Copyright Violation or Copyright Strike or Claim occur in future on any of the released song by True Knock Digital, We "True Knock Digital" will not be responsible for that and Label/Artist associated with that content should be responsible for that. All the details provided by our mail team are under True Knock Digital's policies and terms.

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Note : Key Points before Uploading Any Content.
1) We will not takedown the song after publishing for at least 6 months.
For Example : If the date of release is 30 June 2024, takedown will be done after 6 months that is after 31st Dec 2024.

2) Approval time will be 24 hours to 72 hours. Approval means review of content, doesn't mean that content will be live in 24 or 72 hours.

3) TAT - It takes 2 days* to 7 days* to be live on platforms. Few Platforms take more than 5 to 7 days*.

4) Caller tunes/Hello Tunes will activate in 5 days* to 9 days*.

5) Saturdays and Sundays - uploading the content on servers of platforms will be closed. (Suppose, your release date is 10th, better is to give content on 2nd or 3rd of the same month. Means 7 days* prior)

6) Holidays - Saturdays, Sundays and other government/national holidays (Holidays will not count in TAT).

7): 7(a) Audio duration should be minimum 1 Min. And should be in (.wav) format. 
     7(b) Audio should not be muted in the starting or in the end. Fade in and Fade out of any Audio should be lower then 4 seconds. If 4 seconds or more muted found, it will be rejected as per Platforms guidelines. 
     7(c) If any muted part found in the middle of any Audio song whether its 1 second or lower then 4 seconds, it will also be rejected as per Platforms guidelines.

8) Album Artwork should be 3000*3000 pixels and contain only Content and Singer/Artist Name. If not in given format, we will not continue the distribution. You can convert in 3000*3000 Pixels from here Click

9) Artist/Singer name on Artwork should be same as Submission Form.

10) For Explicit Content, Caller Tune is Prohibited. And Explicit Advisory Logo should be on Artwork.

11) Minimum Royalty (threshold) Should be ₹300/- or $10 to transfer from dashboard to your account. And the Royalty will be transfer in the last week of every month between 27th to 30th/31st). We transfer the royalties to only those who submitted full documents including Bank Account Details.
Documents for Indian Users - PAN Card, Aadhar Card, Bank Account Details. 
Documents for Other Countries Users - Passport Copy, National ID card, PayPal/Wise registered mail id.

12) Dashboard will be provided to only verified members (Labels/Artists/Distributors).

13) TDS of 10% will be deduct from gross Royalty amount as per Income Tax dept Norms and policies. You can claim TDS back on your account from IT Dept. while doing the file return. If your Aadhar is not linked with PAN Number, 20% of TDS will be deducted as per Income Tax guidelines.

14) To get Label Membership, min of 10 original songs should be require in the starting to verify the Label and their originality, just to avoid the frauds and scams. And the same applies for the Artists Dashboard.

15) To get Artist Dashboard, min of 10 original songs should be released via TKD (from our company). After releasing 10 songs, contact to our team (via Contact Form) and apply for Artist Dashboard while mentioning all the 10 songs with your name, team will verify and give you dashboard after verification and registration. Follow the process as per guidelines.

16) Every Label and Artist have to generate the invoice once you received the royalty payment in your bank. If any member/user/label/artist will not send back the invoice of amount which we send to them, we will hold the next royalty and will cut penalty every month for late invoice or receipt.

17) Do not upload songs without reading the terms on this page as well as on submission page. If anything happen related to content/Song, we are not responsible for that or anything related to that.

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Reasons for Content being Rejected :- Content can be rejected for a number of reasons, including:

Artwork Issues :-
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. It's not 3000 * 3000 pixels. 
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. BAR Code is in Artwork, Which is Not Acceptable.
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Singer Name Not Available In ARTWORK
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Song Name Not Available In ARTWORK
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Singer name not matched with the Artwork.
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Singer name not matched and also Song Name not matched in the Artwork with you submitted in submission form.
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Song name is not correct and also ARTWORK is not in 3000 * 3000 pixels. 
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Song name on artwork or in submission form should be in ENGLISH alphabets, no regional language allowed as a song name. 
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Singer Name Issues + Song Name Issues + Not in 3000 * 3000 Pixels. 
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Singer Name Not Available + Song Name Not Available + Not in correctly cropped from edge. 
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Not correctly cropped from the edge. 
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Artwork having blurry faces
- Artwork Is Not in the format as mentioned in the terms on the website and also on submission form. Artwork having celebrity/political leader faces 

Audio Issues :-
- AUDIO Is Not in the format as mentioned in the terms on the website and also on submission form. It's under 1 Min, which is not Allowed.
- AUDIO Is Not in the format as mentioned in the terms on the website and also on submission form. It's copyrighted, Music used
- AUDIO Is Not in the format as mentioned in the terms on the website and also on submission form. Audio has only 1 singer but you have mentioned Two singer names. If only One singer sung the song, mention the single name on Artwork and everywhere.
- AUDIO Is Not in the format as mentioned in the terms on the website and also on submission form. Audio has only 2 singers but you have mentioned only ONE singer name. If Two singers sung the song, mention both names on Artwork and everywhere.
- AUDIO Is Not in the format as mentioned in the terms on the website and also on submission form. Audio has a female singer and a male but you have mentioned only ONE singer name. If Two singers sung the song, mention both names on Artwork and everywhere.
- AUDIO Is Not in the format as mentioned in the terms on the website and also on submission form. Audio has a female singer and a male but you have mentioned only ONE singer name. If Two singers sung the song, mention both names on Artwork and everywhere. Also Audio is muted in the end after __00:00 min_____. 
- AUDIO Is Not in the format as mentioned in the terms on the website and also on submission form. Audio is muted in the end after __00:00 min_____.
- AUDIO Is Not in the format as mentioned in the terms on the website and also on submission form. Audio is muted in the start after __00:00 min_____.

Few More points : 
Quality: The content may not meet quality standards, or it may be outdated or duplicate.
Language: The content may contain grammatical errors, poor language, or spelling mistakes.
Copyright: The content may infringe on copyright or trademark